Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Each support request you send to us will be attended to within maximum 1 hour. If your support ticket or email requires additional assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being worked on. If you take advantage of our Admin Services package, any of the server administration tasks included there will be carried out at a time that is convenient for you.
A Top–Notch Customer Support Service
- We’ll be at your disposal round–the–clock to reply to any questions that you may have connected to our Website Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also require assistance handling server admin tasks, you can order our Admin Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures.
A User–Friendly Help Section
Each Linux dedicated hosting server is equipped with our free–of–charge Website Control Panel, which boasts an extensive knowledgebase and a selection of step–by–step video tutorials. Whenever you need help working with the Website Control Panel, just click on the Help or Videos buttons in the top right corner.