The customer support that you will get from your shared website hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical trouble with an existing account. Timely and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a real website hosting supplier and not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a couple of days in order to receive a reply to your query, therefore your sites may remain offline for quite some time. However, a provider that provides various means of communication and has a technical support crew that is available all the time can assist you right away and help you reduce or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance without delay, so our shared website hosting services include 24/7 technical support plus several ways of communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and talk to a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up buying a service that you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers out there today, we answer to all tickets within the hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer come with 24/7 customer and technical support, which means that regardless of what problem you experience, you're able to contact us and we will give you a hand straight away. The guaranteed answer time for any e-mail message or support ticket that you open through your Hepsia web hosting Control Panel is only one hour; usually the reply time hardly ever exceeds twenty minutes. We also offer phone support with multiple local numbers worldwide and a live chat, so you are able to get in touch with us and receive more information about our services even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package specs, e-mail configuration, hosting account settings, and many others. If you use our services, you will never have a scenario where you have to wait for a few days to get a problem resolved like you will have to do with various other service providers.

24/7 Customer Support in VPS Hosting

If you obtain a virtual private server from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an active customer and you require help with some technical issue that requires more time to analyze or resolve, you can open a support ticket from your billing account or you can send an e-mail and we'll take care of the problem and send you a response within the hour. The reply time is guaranteed 24/7, including weekends and holidays, but for the majority of issues it takes no more than 30 minutes to receive support. Our support service covers your VPS and all of the pre-installed software it features, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get well-timed support in general, let alone if you operate a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the problem. This service is free of charge for any kind of difficulties with your server or the software that was installed by our admins through the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from your billing section or you can send an e-mail, and the actual answer time for either of these rarely surpasses 30 mins because we have admins available twenty-four-seven. If you require general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may employ our live chat service and talk to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server package from the billing Control Panel.